Billing and Payment: Driving Innovation and Digital Adoption
Energy utilities continue to rethink billing and payment practices as consumers demand easy, efficient solutions driven by emerging technologies. In response, industry leaders are aggressively investing in new tools to improve overall customer experience and maximize efficiency. Panelists will share their recent successes and long-term strategies in the face of a challenging economy and ongoing digital transformation. Potential discussion topics include:
Boosting ebill adoption and mobile payments
Increasing efficiency through automation
Meeting and exceeding customer expectations
Angela Sanchez, Director of Billing Exceptions, Cash Processing, C&I Billing, Gas Transportation Programs, Printing & Inserting, and Energy Assistance, NiSource
Angela has been with NiSource for over 14 years and is currently the director of Billing Exceptions, Cash Processing, C&I Billing, Gas Transportation Programs, Printing & Inserting, and Energy Assistance. She earned her Bachelor’s in Psychology from Indiana University, MBA from Indiana Wesleyan University, and is a Lean Six Sigma Master Black Belt and Six Sigma Black Belt. She loves all things NFL, Marvel, and Star Wars in her free time.
Raymond Joseph, Manager, Billing Delivery Operations Section, Con Edison
Moderator: Pat Ricks, Senior Consultant, Chartwell, Inc.