From Outage to Outstanding: A Digital Customer-Centric Approach to End-to-End Outage Management

Join Smart Energy Water for a discussion on how digital platforms are revolutionizing the way we approach outage management. Learn how cutting-edge platforms with robust digital self service capabilities can streamline field operations, boost customer communication, and enhance customer experience. This session will help you:


  • Gain insights into how technological innovations can reduce response times, prioritize repairs, and restore power more efficiently
  • Find out why digital customer experiences are crucial for effective outage management
  • Understand how platforms can enable seamless customer communication
With an emphasis on real-world case studies and best practices, this session is a must-attend for anyone interested in modernizing their outage management processes and driving customer satisfaction.


Robert Brnilovich, North America – Delivery Leader, SEW

As North America – Delivery Leader, Bob works directly with our customers in ensuring they get the most value from our platform and meet the goals of their customers. Prior to joining SEW, Bob served in executive capacities at leading firms (IBM, Black & Veatch, Landis+Gyr, PwC) focused on transforming the Energy and Utility Industry. He is passionate about conversation and sustainability in every dimension that impacts our planet. Bob holds a Bachelor of Science (BS) in Systems Analysis and Master of Business Administration (MBA) and is a Certified Computing Professional (ICCP)

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