Ryan Donnelly – Idaho Power
Digital Customer Care Manager
Industry experience: 15 years in utility industry; <1 year in current role.
Current challenges: Balancing new technologies to take on with limited IT resources; Improving existing digital channels; Prioritizing which efforts are most important.
Areas of expertise/success stories: Getting ready to launch a fully rebuilt My Account portal and Mobile App. We have many lessons learned from the project, and surely will have more once it launches.