Smart Energy Water
Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers.
At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.
Delivering the Best Customer Experiences (CX) with Smart Customer Mobile (SCM®)
SCM® is the #1 Digital Customer Experience Platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs. Now utilities can provide superior digital self-service capabilities with our single integrated digital platform, accessible through an online portal and native mobile apps; leverage multi-channel communication options with 24*7 digital connectivity for personalized & proactive communication and gain unmissable insights with AI / ML enabled customer behavioral analytics.
- Utility Account Management
Customers’ one-stop location for online account management, billing and payments, start and stop services, saving programs, and smart home management.
- Outage Management
Report outages with a single click and get a view of all the current and planned outages in an area.
- Energy Efficiency & Water Conservation
Simple and intuitive ways to monitor electric, water and gas usage to make informed decisions. Enrollment in personalized saving programs & rebates to reduce usage.
- Proactive Notifications and Alerts
Real-time and bidirectional communication across multiple touchpoints with a robust notification center for a seamless user experience.
- Multiple Billing and Payment Options
Analyze bills, compare rates, register queries, make secure payments, and manage all other billing and payment functions, online.
Darren Brady is an industry veteran who has worked in the finance, utility, energy, and consumer technology industries for over 28 years where he has had the opportunity to hold various executive roles including COO, SVP Customer Service, CIO, CFO, and EVP at several industry-leading public and private companies. Darren has significant experience in developing, executing, and growing solutions and businesses that support both business to consumer and business to business strategies across multiple industries.