Member Testimonials
Real people, real results: Chartwell members like you share how their memberships unlock value for their utilities. Watch these inspiring videos and discover how you can achieve the same!
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We often talk about the value of Chartwell’s research and the benefits of council collaboration, but sometimes the most impactful stories come straight from our members.
These interviews are a testament to their power. It’s a gateway to knowledge, support, and growth.
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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research is easy to digest and their whole team is easy to work with.”
“The people at Chartwell truly are connected to us as a member. They know what we need as a utility, what is important to us. They understand from the customer perspective, they do a great deal of research and their research has been invaluable to us.”
“Chartwell membership is worth its weight in gold to us. It has paid off in so many different ways. Chartwell is my ‘go-to’.”
Chartwell Services
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.
