INNOVATION SERIES: An Inside Look at the Power & Profitability of Beyond the Meter Programs – Recipes for Success

Date: Thursday, November 19

Time: 2 – 3 PM ET

**As part of our innovation series, this webinar is complimentary.**
Sponsored by American Water Homeowner Services
and Allconnect

Utilities are seeking new ways to increase customer satisfaction and generate new revenue streams by introducing new products and services that extend their brand.  This webcast will showcase the journey of four utilities that have discovered the power and profitability of “Beyond the Meter” programs with innovative solutions from American Water Homeowner Services and Allconnect.  Additionally, Russ Henderson from Chartwell will share the latest analytics on how different types of utility programs impact customer satisfaction and loyalty.

Participants will take away:

  • Best practices for bundling products and experiences with their core offering.
  • Practical advice and lessons learned to successfully implement new products and services.
  • Quantifiable results other utilities have achieved.


  • Robert Gilpin – Director of Business Development, American Water Homeowner Services
  • Robert Caiello – Marketing and Business Development Executive, Allconnect


  • Russ Henderson, Senior Research Manager, Chartwell, Inc.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

beyond the meter brand loyalty CSAT customer loyalty