Best Practices – Outage Communications – Hurricane Irma Outreach – FPU – 2018

When most of FPU’s 30,000 electric customers lost power after Hurricane Irma hit in 2017, a dedicated team successfully executed a social media strategy that ensured customers were safe and informed throughout the almost two-week storm and restoration period. Through social media, FPU made personal connections with customers and produced many new brand advocates for the utility. FPU took home Chartwell’s 2018 Bronze Award in Outage Communications among mid-sized utilities for its efforts.