Con Edison’s reimagined training program gets CSRs on the call floor more quickly
Con Edison took home Chartwell’s 2020 Gold Contact Center Award for its immersive CSR training program, which resulted in an eight-week reduction in training time and increased employee satisfaction and retention.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
PNM VoC Program Leverages Surveys to Improve CSAT, Operational Efficiencies
In 2019, PNM launched a holistic survey program to improve…
Hydro Ottawa Project Allows Customers to Stay Connected During Maintenance Outages
As homes began doubling as daycares, schools and offices during…
EMACS Preview: Announcing Chartwell’s 2022 Best Practice Award Winners
Join Chartwell as we announce the winners of this year’s…