Consumers Weigh In on Utilities’ Sustainability Efforts

Two-thirds of consumers agree that climate change is real, but they are not sure what can be done about it. And customers are sending their utilities mixed messages about how important energy efficiency is to them. This infographic, which includes data from Chartwell's 2023 Residential Consumer Survey, shows that effective and targeted communications may help utilities and customers align on efficiency investments.


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customer experience energy conservation energy efficiency residential consumer survey sustainability