Customer Care – Moving Program Applications Online – FortisBC – Spotlight – 2018
In 2016, FortisBC began offering an online option for customers submitting applications to the Appliance Maintenance Rebate Program. Previously, all applications were submitted as hardcopies and processed manually. Of the 16,000 applications submitted during the six-week fall eligibility period, approximately 45% were submitted online, decreasing turnaround time. Even more customers chose the online option in 2017.