Increasing ePayment Adoption through Strategic Channel Offerings

KCP&L has been accepting electronic payments since the launch of its website in 1998. Through continuous enhancements and an engagement-focused approach, the utility has launched a variety of electronic payment channels designed with the customer in mind, increasing the utility’s customer adoption rate for electronic payments to 70%.

Attend this webinar to learn how KCP&L’s strategic approach to electronic payment channel growth has led to cost savings and customer experience improvements.


  • Chris Norris – Digital Services Manager, Kansas City Power & Light (KCP&L)

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