Industry Benchmarks and Best Practices: Chartwell’s Q1 2022 Review

Date: Wednesday, April 6th

Time: 2 – 3 PM ET

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Please join us for Chartwell’s quarterly round-up of recent research in billing and payment and customer service. During this webinar, Chartwell analysts will discuss industry concerns around high bills and arrears, eBill adoption trends, and the latest contact center and IVR metrics.


  • Suzanne Haggerty, Director of Customer Engagement and Insights, Chartwell, Inc.


  • Chris Hellmann, Research Manager, Chartwell, Inc.
  • Steve Waters, Senior Research Manager, Chartwell, Inc.
  • Russ Henderson, Director of Research and Councils, Chartwell, Inc.
  • Keith Pierce, Senior Industry Analyst, Chartwell, Inc.
arrears customer experience ebill adoption high bills IVR outage communications quarterly review quarterly webinar

Moderators & Speakers

Chris Hellmann
Research Manager, Chartwell, Inc.
Suzanne Haggerty
Director of Customer Engagement and Insights, Chartwell Inc.
Steve Waters
Senior Research Manager, Chartwell, Inc.
Russ Henderson
Director of Research and Councils