Industry Benchmarks and Best Practices: Chartwell’s Q1 2022 Review
Date: Wednesday, April 6th
Time: 2 – 3 PM ET
**As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell’s Insight Center, connect with us here to get started.**
Please join us for Chartwell’s quarterly round-up of recent research in billing and payment and customer service. During this webinar, Chartwell analysts will discuss industry concerns around high bills and arrears, eBill adoption trends, and the latest contact center and IVR metrics.
- Suzanne Haggerty, Director of Customer Engagement and Insights, Chartwell, Inc.
- Chris Hellmann, Research Manager, Chartwell, Inc.
- Steve Waters, Senior Research Manager, Chartwell, Inc.
- Russ Henderson, Director of Research and Councils, Chartwell, Inc.
- Keith Pierce, Senior Industry Analyst, Chartwell, Inc.
Moderators & Speakers
Chris HellmannResearch Manager, Chartwell, Inc.
Suzanne HaggertyDirector of Customer Engagement and Insights, Chartwell Inc.
Steve WatersSenior Research Manager, Chartwell, Inc.
Russ HendersonDirector of Research and Councils
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