Planned Outage Portal Revolutionizes Operations at Duke Energy

Through the creation of its enterprise-wide Planned Outage Portal, Duke Energy has bolstered its operational processes and outage response. Through careful design and development, the utility focused on the portal’s end-to-end user experience, all while strengthening its customer communications capabilities. This innovative development earned Duke a Gold Award for Excellence in Outage Operations.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
best practices increased operational efficiency Outage Solutions planned outages