Returning to Normal After COVID-19: Utility Plans in Billing, Payment and Beyond

Date: Jun 17, 2020

Time: 2:00 PM ET

As states begin to open their economies back up and take steps toward a new normal, utilities are drafting plans on how to move forward. Join us for this webinar where JEA and GA Power will share how they plan to continue to aid customers, manage employees and address short and long-term changes to their businesses as they work to return to more normal operations.


  • Noah Solomon – Research Manager, Chartwell Inc.


  • Chris Jackson – Manager, Billing Support Services, JEA
  • Lisa Jarrard – Enterprise Planning & Strategic Support Manager Customer Services, Georgia Power

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.