DIrectors' Strategic Leadership Council

Member Directory

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Kristy Lovett – Ameren Missouri

Senior Manager, Customer Solutions and Strategy

Industry experience: 22 years in the utility industry; 5 years in current role.

Current challenges: Identifying new ways to interact with financially challenged customers – should we have different rates, customer support levels, etc; Support group for both [operating] companies sharing best practices and aligning on procedures and measurements; Strategically implementing self-service in channels that will help us get to 70% self-service transactions within 3 years.

Areas of expertise/success stories: Customer strategy; Digital project implementation; Team engagement & development.

Kristy Lovett

Senior Manager, Customer Solutions and Strategy

Thanks for your interest!


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