Chartwell Membership
Adapting to the Speed of Change & Innovation
Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals.
Leadership Councils
Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry. There are three separate Leadership Councils: Billing & Payment, Customer Experience, and Outage Communications.
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Monthly meetings with case study and research presentation and discussions
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Two in-person meetings each year
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Two complimentary conference registrations
Directors' Strategic Council
Chartwell’s Directors’ Strategic Council gives utility directors an instant network of peers to help them drive innovation, make better decisions, and achieve desired outcomes.
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On-demand access to a network of cross-functional utility directors across North America
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2 seats to 1 annual directors-only meeting and 4-5 bimonthly video conference calls for strategic discussion
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Outside-the-industry speakers to challenge the status quo
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A Microsoft Teams channel to share knowledge and collaborate on solutions
Insight Center
Chartwell’s Insight Center provides unlimited, enterprise-wide access to:
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Webinars
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Benchmarks
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Trends Reports
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Access to Chartwell’s Analysts
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Best Practices
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Membership pricing for Chartwell conferences
Insight Center Benefits:
Actionable Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Analyst Support
Our Research Analysts are available to answer questions about our research and connect you with your peers in our extensive member utility network.
Events & Webinars
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and PowerUp, Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research is easy to digest and their whole team is easy to work with.”
“The people at Chartwell truly are connected to us as a member. They know what we need as a utility, what is important to us. They understand from the customer perspective, they do a great deal of research and their research has been invaluable to us.”
“Chartwell membership is worth its weight in gold to us. It has paid off in so many different ways. Chartwell is my “go-to”.”
Councils
Billing & Payment
Chartwell’s Billing & Payment Leadership Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting-edge strategies.
Customer Experience
Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.
Outage Communications
Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.
Directors' Strategic Council
Chartwell’s Directors’ Strategic Council gives utility directors an instant, exclusive network of peers plus outside experts to help them make strategic decisions, drive innovation, and achieve desired outcomes.
Chartwell Membership
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
