Chartwell Membership

Adapting to the Speed of Change & Innovation

Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals.

Leadership Councils

Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry. There are three separate Leadership Councils: Billing & Payment, Customer Experience, and Outage Communications.

  • Monthly meetings with case study and research presentation and discussions
  • Two in-person meetings each year
  • Two complimentary conference registrations

Directors' Strategic Council

Chartwell’s Directors’ Strategic Council gives utility directors an instant network of peers to help them drive innovation, make better decisions, and achieve desired outcomes.

  • On-demand access to a network of cross-functional utility directors across North America
  • 2 seats to 1 annual directors-only meeting and 4-5 bimonthly video conference calls for strategic discussion
  • Outside-the-industry speakers to challenge the status quo
  • A Microsoft Teams channel to share knowledge and collaborate on solutions

Insight Center

Chartwell’s Insight Center provides unlimited, enterprise-wide access to:

  • Webinars
  • Benchmarks
  • Trends Reports
  • Access to Chartwell’s Analysts
  • Best Practices
  • Membership pricing for Chartwell conferences

Insight Center Benefits:


Actionable Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.


Analyst Support

Our Research Analysts are available to answer questions about our research and connect you with your peers in our extensive member utility network.


Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and PowerUp, Chartwell’s Outage Conference.


Billing & Payment

Chartwell’s Billing & Payment Leadership Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting-edge strategies.

Customer Experience

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.

Outage Communications

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.

Directors' Strategic Council

Chartwell’s Directors’ Strategic Council gives utility directors an instant, exclusive network of peers plus outside experts to help them make strategic decisions, drive innovation, and achieve desired outcomes.

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership