Chartwell Membership Options
Adapting to the Speed of Change and Innovation
Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals.
Chartwell Councils
Chartwell’s Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry. Councils include: Billing and Payment, Business Customer, Customer Experience, Electric Vehicle, Outage Communications, Vulnerable Customer, Emergency Management, Strategic, and Organizational Resilience Executive.
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Monthly meetings with case study and research presentations plus discussions
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One in-person meeting each year
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Two complimentary conference registrations
Insight Center
Chartwell’s Insight Center customer research centers on enhancing customer experience through billing, payment systems, customer service, marketing, and more. Your subscription provides unlimited, enterprise-wide access to:
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Webinars
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Benchmarks
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Trend reports
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Access to Chartwell’s analysts
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Best practices
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Membership pricing for Chartwell conferences
Tranzact
Tranzact is a post-event study that enables benchmarking against other utilities’ outage experiences.
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In-depth monthly comparison reports
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Quarterly cross-tab analysis deep dive reports
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North American transactional survey data file
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Quarterly best practice calls
Advisory Services
Get the opportunity to work directly with a seasoned utility professional to help clarify your options, increase your confidence in your judgment, and improve your work.
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Organizational structure
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Strategic roadmaps
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Actionable solutions
Executive Services
Maximize efficiency, learn from the experiences of peer executives, and increase the speed and quality of your outcome.
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Outcome-based solutions
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Strategic decision-making support
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In-depth benchmarking
CURI Resilience Research Center
The CURI Resilience Research Center delves into the strategic and tactical aspects of utility resilience. Your subscription provides unlimited, enterprise-wide access to:
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Reports
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Case Studies
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Benchmarks
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Webinars
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Infographics
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Ask the Analyst
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research is easy to digest and their whole team is easy to work with.”
“The people at Chartwell truly are connected to us as a member. They know what we need as a utility, what is important to us. They understand from the customer perspective, they do a great deal of research and their research has been invaluable to us.”
“Chartwell membership is worth its weight in gold to us. It has paid off in so many different ways. Chartwell is my ‘go-to’.”
Councils
Billing & Payment
Chartwell’s Billing & Payment Leadership Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting-edge strategies.
Business Customer
Chartwell’s Business Customer Leadership Council helps you build a network of utility industry peers who actively share how to effectively meet the unique needs of business customers of all sizes from SMBs to large C&I accounts.
Customer Experience
Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.
Electric Vehicle
Chartwell’s Electric Vehicle Leadership Council is focused on the utility, as a trusted advisor, and their customer to drive a positive experience and maximize the benefits of rapid transportation electrification.
Outage Communications
Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.
Vulnerable Customer
The Chartwell Vulnerable Customer Leadership Council is entirely focused on vulnerable or at-risk customers and employs a working group format focused on identifying and solving common challenges from idea to implementation.
Directors' Strategic Council
Chartwell’s Directors’ Strategic Council gives utility directors an instant, exclusive network of peers plus outside experts to help them make strategic decisions, drive innovation, and achieve desired outcomes.
Emergency Management
Chartwell’s Emergency Management Leadership Council enables utility industry professionals to address an “all hazards” approach, emergency operations and planning, training and drills, situational awareness, escalation metrics, and other critical topics in a utility-only environment.
Organizational Resilience Executive Council
OREC brings utility executives together to tackle pressing industry challenges, exchange best practices, and develop effective strategies to navigate the rising threats of extreme weather and critical events. Members and leadership will create a living document of organizational resilience best practices.
Insight Center Benefits:
Actionable Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Analyst Support
Our Research Analysts are available to answer questions about our research and connect you with your peers in our extensive member utility network.
Events & Webinars
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS: The Customer Experience Conference and PowerUp: Chartwell’s Outage Conference.
Chartwell Services
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.
