Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Engaging Customers on Their Terms: Chartwell Insights on Consumer Expectations, Communication, and Resilience
This session will use Chartwell consumer data and other research to explore the evolving expectations of utility customers, including channel preferences, engagement in energy-saving and renewable programs, and perceptions of climate change. It will also address how customer views on grid resilience—both in preventing outages and restoring power—impact overall satisfaction. Attendees will gain valuable insights into current consumer trends and, because no two customers nor service territories are ever quite the same, receive recommendations for differentiating factors to further explore when conducting their own research to better meet customer needs and drive engagement.
Speakers:
Casey Collins, Senior Research Analyst, Chartwell Inc.
