Collaborative Problem Solving and Strategy Sharing

Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry.

Chartwell Leadership Councils Provide


Council members have access to a rich network of industry subject matter experts who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.


The level of candor behind the walls of our annual meetings and monthly calls allows utilities to get a first-hand account of strategies that work and what to avoid to help your utility save time and cost.


Chartwell is the research backbone to the Council’s needs, serving as facilitator, thought leader, and central repository of information and insights for the Council.

Billing & Payment Leadership Council

Chartwell’s Billing & Payment Leadership Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting-edge strategies.

Business Customer Leadership Council

Chartwell’s Business Customer Leadership Council helps you build a network of utility industry peers who actively share how to effectively meet the unique needs of business customers of all sizes from SMBs to large C&I accounts.

Customer Experience Leadership Council

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.

Electric Vehicle Leadership Council

Chartwell’s Electric Vehicle Leadership Council collaborates on the rapidly evolving transportation electrification challenges and opportunities that impact the utility and its customers and communities.

Outage Communications Leadership Council

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.

Vulnerable Customer Leadership Council

Chartwell’s Vulnerable Customer Leadership Council helps you build a network of utility industry peers who are exclusively focused on sharing best practices, identifying, and finding solutions for vulnerable customer segments.

Directors' Strategic Council

Chartwell’s Directors’ Strategic Council gives utility directors an instant, exclusive network of peers plus outside experts to help them make strategic decisions, drive innovation, and achieve desired outcomes.

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services