Thoughts on Serving Business Customers

This piece summarizes top utilities’ aspirations about serving business customers from Chartwell Voice of Customer research.

Business customers are different from residential customers – and they have unique needs that sometimes go largely unmet.

Based on feedback from Chartwell members, we understand there is an industry need to place a sharper focus on business customers, especially the often unassigned small-to-midsize business (SMB) category.

Read how leading utilities answered the question, “What’s the number one reason you are excited to join a Chartwell Council focused on business customers?”

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