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Making a Difference: Strengthening Business Customer Relationships with Tailored Energy Solutions
Creating a dialogue and understanding customer needs is key to positioning business customers for energy success while also strengthening relationships. A diverse panel responsible for managed and unmanaged business customers will share how tailoring solutions for specific industry types and customer segments is a win-win approach. You’ll learn strategies for proactive customer engagement, strengthening your roles as a trusted energy advisor, and energy planning for redundancy, power quality for equipment, energy efficiency consulting, and pricing options. Don’t miss this opportunity to learn how upfront engagement builds rewarding relationships as well as innovative, sustainable energy solutions that benefit the customer and the utility.
Panelists:
Tomaso Giannelli, Key Account Manager, Georgia Power
Tomaso has more than 20 of experience at two of the largest electric utilities in the United States, much of it focused on serving business customers. During his tenure at Southern California Edison, he had the opportunity to work in several offices and departments. Through discipline and dedication, he ascended through the ranks from meter reader to senior manager. In his current role at Georgia Power, Tomaso is a Key Account Manager for Municipalities and K-12 schools in Savannah and Southeast Georgia.
Panel Moderator:
John Bord, Senior Consultant, Chartwell, Inc.
John is a certified CX professional and marketing leader with more than 20 years of experience in the utility industry. He brings extensive experience in qualitative research methodology, journey mapping and marketing experience in B2B, B2C and Multicultural segments.
