Community Impact – Grounding Customer Experience in Equity and Justice

Utilities are vital to the communities they serve. As focus on decarbonization and environmental justice grows across the industry, utilities find themselves at the center of the conversation. Join us to learn how investing in equitable customer experiences can strengthen communities, develop stronger relationships with customers, and drive meaningful results to the business.

Speaker: Karen Ehrhardt-Martinez, Director of Behavioral Science and Customer Insights,  ICF

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