DTE Leverages AMI Data to Address Nested Outages

Nested outages – that is, smaller-scale outages that persist in areas where utility crews have otherwise restored power – remain a challenge for many utilities from the perspectives of both operations and customer experience. DTE has addressed this issue by integrating AMI voltage reads into its text-based outage notification system. Customers are prompted to share their outage status via text, and if the response doesn’t match operational data, within 15 minutes the customer is contacted by a live agent and a new event is logged.

In this session, learn how DTE launched this project from beginning to end, and the positive results so far.  

Speaker: Rami Younes – Marketing Program Manager, DTE Energy