KEYNOTE: Transforming the Customer Experience

All around us, things are changing at a more accelerated pace than ever before. From the advances we see in the technology to the cost of doing business. Meanwhile, across industries we are experiencing growing expectations when it comes to the level of service our customers want and deserve. How do we reconcile all the competing priorities we’re juggling every single day? We’ll take a look at strategies to transform the customer experience in a rapidly changing and challenging environment.


Melissa Seixas, State President – Florida, Duke Energy

Melissa Seixas is Duke Energy’s state president in Florida, serving approximately 1.8 million electric retail customers in central Florida. She is responsible for the financial performance of Duke Energy’s regulated utility in Florida and for managing state and local regulatory and government relations and community affairs. She also has responsibility for advancing the company’s rate and regulatory initiatives related to its electric operations.

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