Learning from the Past, Facing the Future: Opportunities in Outage Communications

From drones to chatbots to hands-free technology for field technicians, utility leaders face many new opportunities to improve customer satisfaction and gain operational savings by modernizing their companies’ communications channels, technology and processes. In this presentation, Russ Henderson will draw on Chartwell’s latest research to explore major trends and identify strategic opportunities.


Russ Henderson – Director of Research and Councils, Chartwell Inc.