TECO Reduces Costs & Increases Ease-of-Use with Outage Reporting Enhancements, 2021 Chartwell Award Winner
In 2020, equipped with a corporate strategic initiative to improve the customer experience and its J.D. Power standings, TECO focused its continued improvement efforts on the company’s outage-related web offerings.
The company, which won Chartwell’s 2021 Best Practices Silver Award in Outage Communications for its enhancements, addressed several challenges throughout 2020 and implemented the following improvements:
-Greater MyAccount controls during storm restoration
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