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Utilities today are tasked with the challenge of adapting to a rapidly evolving industry landscape while simultaneously maintaining operational efficiencies and increasing customer satisfaction. The key to solving this puzzle starts with leveraging your customer engagement technology to transform the billing and payment experience, while removing obstacles that deter digital adoption. Take part in InvoiceCloud’s fast-paced, interactive session to test your payment expertise and learn how City of San Angelo capitalized on existing engagement points to increase e-adoption and drive cost-saving behavioral changes.
Speakers:
Matt Pritzel, AVP of Sales, InvoiceCloud
Matt is an Area Vice President of Sales for Government and Utilities at InvoiceCloud. With 15 years of experience in technology and the past 5 years working directly with utilities and municipalities, he brings extensive knowledge in billing and payment customer engagement, financial services consulting and business process improvement. Prior to InvoiceCloud, Matt worked at multiple early stage technology companies to help them bring innovation to new markets focused on financial services and banking. He is originally from Ann Arbor, MI and currently lives in St. Louis, MO with his family.
Petra Trevino, Manager, Customer Service, City of San Angelo. TX
