EMACS 2022

Agenda Highlights

View Our Current Agenda Highlights Below

Leveling Up for the Future: Hydro One’s Energy Transition Journey
During this keynote presentation, learn how Hydro One is embracing new opportunities to engage customers, build trust and create additional value on this energy transition journey.
Executive Panel: Leading Foundational Change
Panelists will share their strategies, successes and lessons learned on understanding what matters most to customers.
Billing and Payment: Driving Innovation and Digital Adoption
Panelists will share their recent successes and long-term strategies in the face of a challenging economy and ongoing digital transformation.
Con Edison Adds Credit Card Payment Option to Field Services
Learn how Con Edison is overcoming logistical challenges through employee and customer feedback and system integration and get a sneak peek at the utility’s initial results,…
From Customer Segmentation to Success: Tips, Tools, and New Tech
Attend this panel discussion with Entergy and TECO to learn about how to know your customer on an individual level, build and improve segmentation models and…
Leveraging True SaaS to Keep Pace with Utility Customer Expectations
Join InvoiceCloud to learn what true SaaS is and how can you avoid faux, “cloudwashed” solutions as well as why SaaS is the key to easy,…
Community Impact – Grounding Customer Experience in Equity and Justice
Join ICF to learn how investing in equitable customer experiences can strengthen communities, develop stronger relationships with customers, and drive meaningful results to the business.
Strengthening Customer Relationships and Value Through High-Performance Programs
Join Dwight Scruggs, from Cinch Home Services, to understanding the emerging needs of customers, key benefits of turnkey solutions through partnerships, and notable “must haves” for…