EMACS 2024 will be held October 8-11 at the Grand Hyatt in San Antonio, TX.
Over the course of three days, conference attendees will be immersed in inspiring keynotes, valuable networking opportunities, informative sessions presented by utility subject matter experts from across North America, and exciting cocktail receptions. Make plans now to join us. We are excited to see everyone!
BUY 3 GET 1 FREE: To purchase three seats and get one at no additional charge, please contact Angela Morrison.
If you’re interested in being a sponsor or exhibitor, please click here to learn more.
Our host for Chartwell’s 2024 EMACS Conference is the Grand Hyatt San Antonio.
The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
The 2024 Chartwell Best Practices Awards in Excellence Billing & Payment, Excellence in Communications, Excellence in Customer Service, Excellence in Digital Experience, Excellence in Program Marketing, Excellence in Serving Vulnerable Customers, and People’s Choice – Video will be presented at EMACS.
The submission window will open in April 2024.
You will be treated to a very impressive group of EMACS 2024 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.
You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!
Do you have questions about EMACS? Please review our FAQs page for answers!
For any additional inquiries, please reach out to us via the Contact Us button below.
“It’s the most informative forum for the utility industry. It combines networking and education on industry innovations all in one. This is truly a can’t miss conference if you’re working with the utility industry in any capacity.” – EMACS Attendee
Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.
Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.