OCTOBER 17-20, 2022 | Orlando, Florida | Renaissance Orlando at SeaWorld®

25th ANNUAL EMACS - The Customer Experience Conference

Get excited for the 25th Annual EMACS Conference! Registration is now open.

This year, EMACS will be live and in person at the Renaissance Orlando at SeaWorld® in Orlando, Florida from October 17-20, 2022.

Need a little help pitching the idea to leadership? Here’s an email you can customize. We look forward to seeing you there!

To purchase 3 passes and receive a 4th at no additional cost, register on behalf of another attendee, or register two or more attendees, please contact Colleen Yekeh .

2022 Agenda Highlights

We are pleased to share agenda highlights and session descriptions for EMACS 2022.

2022 Conference Venue

Our host for Chartwell’s 2022 EMACS Conference is the Renaissance Orlando at SeaWorld® in beautiful Orlando, Florida!

A block of rooms has been set aside for our attendees, and room reservation information will be sent upon your registration for the conference.

2022 Best Practices Awards

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2022 Chartwell Best Practices Awards in Billing & Payment, Communications, Customer Service, Digital Experience, Program Marketing, and People’s Choice – Video will be presented at EMACS.

The submission deadline has passed.

2022 Speakers

We’re thrilled to introduce this year’s impressive group of EMACS speakers.

This group of industry professionals will be sharing their knowledge and expertise on a variety of Customer Experience topics that you don’t want to miss.


2022 Sponsors

We’d like to extend our appreciation to our valued 2022 sponsors who make EMACS possible!

Conference FAQs

Do you have questions about EMACS? We’re here to help!

Get the answers to your frequently asked conference questions before you arrive in Orlando.


Have any questions?

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership