Resources
Tracie Boutte
Executive Advisor
Tracie has 36 years of industry experience in CX, emergency response, DX, regulatory/governmental affairs, marketing, customer insight, and C&I services.
Current Surveys
Business Customer Care Survey
Your voice matters! Help us identify the hottest trends in business customer care. This survey covers segmentation, programs and services, communications, staffing, and more. The purpose is to determine industry-wide trends and best practices and drive excellence in the utility industry.
Payment Survey
Contribute to progress, gain valuable knowledge, and drive innovation! This survey covers a variety of topics, including payment methods and channels, vendors, payment arrangements, prepay, and emerging technologies. Please participate to help identify industry-wide trends and best practices!
Electric Vehicles Survey
Please help us identify industry-wide trends and best practices by participating in our first-of-its-kind Electric Vehicles Survey. Topics that it covers within transportation electrification include customer EV adoption and use, EV-related customer experience and satisfaction research, EV utility programs, incentives, and related partnerships.
Vulnerable Customers Survey
Participate in our first-ever Vulnerable Customers Survey and get exclusive early access to the survey datasheet and benchmarking report once the survey is closed. This survey covers a variety of topics, including serving low-income and medically vulnerable customers, income verification, back-office management, and government programs.
