AGENT511 is a leading customer engagement software development firm that helps utilities solve customer engagement challenges, improve satisfaction, and alleviate congestion while preparing the utility for the future.  AGENT511 is partnered with Baltimore Gas & Electric, ComEd, and City of Chicago to deliver text and mobile messaging for ad hoc alerts and personalized, automated outage, leak, and billing notifications.  Engagement is achieved via surveys, two-way payment, chat, and virtual assistants.  Our severe outage and planned outage dashboard offers dynamic, filtered notifications and graphical insights.