How utilities are implementing robotic process automation (RPA)

By Noah Solomon, Research Manager –

Robotic process automation (RPA) has emerged in the utility industry in recent years as an effective tool to drive cost savings and operational efficiencies by automating tasks.

While automation has been leveraged by utilities for years, RPA offers a more powerful method to automate repetitive tasks by using software robots to perform tasks in the same way a human would, thereby freeing human workers up to spend more time performing tasks that require more critical thinking and a more “human touch.”

This is a key piece to the RPA implementation puzzle: the goal is cost avoidance and avoiding hiring additional workers, not replacing existing staff with software robots. Utilities who have successfully implemented RPA have seen annual savings of up to millions of dollars and thousands of hours.

Chartwell has just published a report outlining benchmarks on RPA in the utility industry, success stories and the process needed for a successful implementation to capture the greatest efficiencies and savings. Implementing RPA is a step-by-step, gradual process, and the insights provided by Chartwell, utilities and vendors can help utilities save time and money by putting their best foot forward. For more information, check out the report here.