Membership FAQs

As a Chartwell member, your company has enterprise-wide access to a wealth of utility-specific resources to help improve customer satisfaction and enhance operational efficiencies.

Frequently Asked Questions:

  • How do I begin accessing my Chartwell benefits?

    Click here to create a login. Here are some step-by-step instructions on setting up your account.

  • How do I access Chartwell’s published research?

    Go to the Insight Center to browse our publications or search for specific topics.

  • How do I register for a Chartwell webinar or conference?

    Go to the Chartwell Events page and register using your Chartwell login.

  • I have a question about a Chartwell publication. How can I talk to a member of your research team?

    Utilize Chartwell’s Ask the Analyst tool to request information on our published research.

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services