Billing & Payment Leadership Council

Customers Expect a Seamless Billing and Payment Experience

Based on Chartwell’s consumer research, billing is the #1 factor affecting the experience of the utility’s customer.

The Chartwell Billing & Payment Leadership Council enables you to take the lead in maximizing your organization’s billing and payment efforts. Membership provides you exclusive opportunities for collaboration with your peers and access to industry experts as well as invaluable insight into new programs and practices. By sharing insight into the issues facing your fellow executives, the Billing & Payment Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting edge billing strategies.

Members of the Billing & Payment Leadership Council benefit from:

  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend monthly video conference calls, an annual virtual meeting, and an annual face-to-face meeting promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Leverage a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Curious about a real Billing & Payment Leadership Council member's experience?
Download a member success story
Areas of Focus Include:
  • eBill Adoption and Retention
  • Robotic Process Automation (RPA)
  • New Payment Channels
  • Mobile Apps
  • Credit Card Fees
  • Autopay
  • Prepay
  • Text to Pay
  • Segmentation & Customer Preference
Inquire about the Billing & Payment Leadership Council

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services