The Chartwell
Organizational Resilience Executive Council
Building Utility Resilience Together
What is it?
The utility industry faces challenges in a multitude of areas, from modernizing the grid for future electrification needs and addressing aging infrastructure to managing natural disaster impacts and cybersecurity threats. Utilities must navigate these challenges amid the expectations of customers with restoration and increased scrutiny of regulators, legislators, and other stakeholders.
Utilities must balance these issues with customer cost concerns. Chartwell’s utility-only Organizational Resilience Executive Council (OREC) aims to develop collective strategies and best practices to navigate these pressures and address evolving challenges.
Why join?
- Collaboratively generate effective strategies to mitigate the impact of increasing hazards
- Determine solutions in a collaborative, utility-only environment
- Work with Chartwell and peer utilities to develop a living document of best practices
How does it work?
OREC brings utility executives together monthly to tackle pressing industry challenges, exchange best practices, and develop effective strategies to navigate the rising threats of extreme weather and critical events.
The members and leadership of OREC will create a living document of best practices on the most pressing topics related to organizational resilience.
Members will meet in person annually at the site of Chartwell’s PowerUp Conference for a full day of sessions across prioritized topics.
Organizational Resilience Strategy
Benchmark how to align organizational resilience functions within your organization, develop means to measure resilience, and identify how your organization compares to peers across North America
Executive-Level Collaboration
Build a network of utility-exclusive executive-level peers you can engage in confidential discussions about organizational resilience
Documented Best Practices
Collaborate with utility peers and Chartwell’s utility industry experts to produce and distribute a “living best practices document” for utility resilience strategies
Utility Emergency Management: Rising to the Challenge
Chartwell Executive Issues Papers | No. 05
This report is one of a series of executive papers discussing the key learnings from Chartwell research.
Improving Emergency Management (EM) is paramount for utilities facing increased risks from a host of threats that continue to grow in frequency, complexity, and severity. From mega-wildfires, superstorms, and other climate-related catastrophes to cybersecurity and physical attacks, these threats require utilities to adapt and improve their strategies to minimize operational disruption and customer dissatisfaction.
While standardized EM structures have their merits, Chartwell research indicates there is no one-size-fits-all solution that can meet the needs of all utilities. Critical to success is tailoring a flexible solution that meets the needs of the organization and at a price that values the impact on customers.
Other Executive Issue Papers include Improving Resiliency: Challenges and Opportunities, and more.
Chartwell Services
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.
