Outage Communications Leadership Council

Proactive Contact Drives Customer Confidence

Customers rarely call to tell you how great things are going. However, during a power outage customers expect proactive communication from their utility.

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to explore timely research and best practices in communicating with customers, employees, and other stakeholders during power outages. An Outage Communications Council membership will help you lead your utility with valuable tools, including:

  • Member-Driven Research: Access exclusive research and analysis on issues identified by council group members.
  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend face-to-face events promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Network with a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Areas of Focus Include:
  • ETR Accuracy and Timeliness
  • Customer Expectations
  • Strategies for Restoration and Communications
  • Field Crew Training Technology and Incentives
  • Measuring Customer Satisfaction
  • Push Alerts and Auto Enrollment
  • Vendor Collaboration
Join the Outage Communications Leadership Council

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership