CHARTWELL'S UTILITY ADVISORY BOARD
Great Minds Behind EMACS
The Advisory Council is comprised of utility leaders from the United States and Canada who guide the development of the annual EMACS conference as well as Chartwell’s overall research agenda.
Dwight Scruggs
Vice President, Business Development and Sales Leader, CinchMelissa Seixas
State President – Florida, Duke EnergyErin Romo
Vice President, Utilities Vertical Lead, DoximTravis Murray
Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.Sheila Pressley
Chief Customer Officer, JEAWes Ashton
Vice President of Customer Experience, Black Hills EnergyAngela Sanchez
Director of Billing Exceptions, Cash Processing, C&I Billing, Gas Transportation Programs, Printing & Inserting, and Energy Assistance, NiSourcePete DiSalvo
Co-Founder & Co-CEOZac Canders
Co-Founder & Co-CEOChris Norris
Digital Customer Experience & Services Lead, EvergyAgnes Y. Lugo-Ortiz
Customer Applications Specialist, Central Hudson Gas & Electric CorporationKristy Fleischmann Groncki
Manager of Strategic Programs, BGEStephanie Leach
Principal Business Analyst, BGEKeith Pierce
Senior Industry Analyst, Chartwell, Inc.John Zumbado
Senior Engineer, Georgia Power CompanyCasey Hollins
Managing Director of Communications and Public Relations, Rappahannock Electric CooperativeMatt Fiery
Product Owner, BGEGaby Turner
Senior Client Success Manager, KUBRAElisa Henry
Chief Operating Officer, Message BroadcastSandra Labib
Senior Consultant, Southern California EdisonBoyd Greene
Director, OncorBrad Umbrianna
Supervisor Customer Billing, M-Power Operations, Salt River ProjectLuis Lara
Senior Business Analyst, Southern California EdisonJay Malin
Ph.D., Managing Director, AGENT511Brad Cone
Senior Product Owner, Duke EnergyLindsay Washburn
Senior Digital Business Analyst, Evergy, Inc.Donald Kagy
Sr. Project Manager, PGEShruthi Murthy
Grid Operations, IT manager, PGECaitlin Goold
Senior Customer Experience Specialist, PGEDaniel Séguin
Director, Communications and Public Affairs, Hydro OttawaW. Wayne Boone
Principal, Alabama Power CompanyBrandon Lundy
Manager of AMI Mgmt. Systems, Alabama Power CompanySteve Hughes
Senior Director, Utilities Practice, InteractionsTim Hendren
Principal Customer Journey Consultant, Duke EnergyJacqueline Robinson
Director of Digital Experience, DTE EnergyLaura Storey
Outage Product Owner, Consumers EnergyChris Caldwell
Power Delivery Vice President, Georgia Power CompanyChandler Dunklin
Customer Success Manager, Chartwell, Inc.Amy Lester
Manager, Customer Research, Strategy and Strategic Projects, TECOMelissa Standing
Customer Outreach Specialist, PSE&GMarnie Messeri
Manager of Marketing and Advertising, PSE&GAndrea Stass
Manager of External Communications and Media Relations, Enbridge Gas IncLeanne McNaughton
Senior Communications and Media Relations Advisor, Enbridge Gas Inc.Suzanne Haggerty
Director of Customer Engagement and Insights, Chartwell Inc.Francis Sullivan
Campaign Manager, PGE&GPat Ricks
Senior Advisor, Chartwell Inc.Laura Strode
Product Marketing Specialist, Omaha Public Power DistrictSandra Webb
Customer Engagement Group Product Manager, SDG&EDan Linder
Cloud Office Strategy and Operations manager, SDG&EShiv Dayal
Principal Data Scientist, PG&ENash Zamzow
Principal Marketing Strategist, PG&EJustin Starks
Manager of Residential Products, PG&ERuss Henderson
Director of Research and CouncilsBarbara Zickler
Regional Sales DirectorTerri Forbes
Regional Sales DirectorEric Clausen
VP Business DevelopmentDwight Scruggs
VP, Business Development and Sales LeaderSteve Waters
Senior Research Manager, Chartwell, Inc.Chris Hellmann
Research Manager, Chartwell, Inc.Lisa Gearhart
Director, Customer Experience Strategy & Solutions, Arizona Public ServiceScott Johnson
Vice President, Chartwell, Inc.Stacey Bailey
Vice President, Chartwell, Inc.Seb Oran
Director, Customer Service, Hydro OttawaJennifer Montague
Senior Vice President and Chief Customer Officer, NiSourceTim Krall
Director, Customer Analytics, ExelonAbhay Gupta
Co-Founder & CEO, BidgelyAlissa Tambone
Manager of Customer Insights and ResearchSonia McCollum
Digital CX Manager, Southern CompanyRob Globocki
Director, Customer Care, Hydro OneAmanda Brittingham
Director, Customer Care, Ameren MissouriSid Arigapudi
Director of Digital Experience, DTE EnergyAlex Chiang
VP Customer Solutions & Experience, Manitoba HydroRichard Pickering
National Executive, KUBRADenise Richerson
Director of Customer Care and Customer Experience, Tucson Electric PowerMahala Johnson
Head of Product Management, ACI WorldwideChristian Griffin
Director of Marketing, NiSourceHanna Balla
Director of Customer Experience, NiSourceJames Perez
Product Owner, Digital Experience, Piedmont Natural Gas, Duke EnergyBill Joiner
Chief Strategy Officer, Message BroadcastStephanie Crockett
President and Chief Operating Officer, MowerBarbara Zickler
Regional Sales Director, PaymentusBrian Lindamood
VP, Marketing and Content Strategy, QuestlineSheenam Arora
Director of Customer Technology, Salt River ProjectVince Faherty
Head of Energy Marketplace Partners, Industry Partnerships, GoogleJonathan Coons
Director of Marketing, EFIKristina McClenahan
Product Development Manager, Puget Sound EnergyScott Draeger, M-EDP
VP Customer Transformation, QuadientKaren Sparkman
Vice President, Customer Experience, Tampa Electric and Peoples GasJim Pratt
Chief Customer Executive, Salt River ProjectMonica Whiting
Vice President, Customer Experience, and Chief Customer Officer, Arizona Public ServiceGail Verderico
Marketing and Digital Communications Project Manager, Southern California EdisonKarl Popham
Manager, Electric Vehicles & Emerging Technologies, Austin EnergyStefanie Pritchard
Strategy & Support Manager, Customer Operations, Consumers EnergyMark Krieger
Director of Projects & Support, Customer Operations, Consumers EnergyJon Clark
Director of Revenue Operations, Customer Operations, Consumers EnergyBrian Lewis
Executive Director of Customer Operations, Consumers EnergyRyan Saiz-Buchanan
Technical Program Manager, Customer Interconnection Department, PNMJohn Bord
Manager of Customer Experience, Tucson Electric PowerSusan Gray
President & CEO, UNS Energy and Tucson Electric PowerJonathan Feld
Billing & Payments Project Manager, Con EdisonDeAnna Hardwick
Vice President Customer Success, CPS EnergyRaymond Joseph, MBA
Billing Delivery Operations Section Manager, Con EdisonJulie Pinkham 2
Marketing Manager, Chartwell, Inc.Julie Pinkham
Marketing Manager, Chartwell, Inc.Steve Hughes
Sr. Director - Utilities PracticePhil Fougere
Utilities Marketing ManagerJack Ukropina
VP of MarketingScott Benzie
Enterprise SolutionsJim Peterson
Chief Technology OfficerDavid Trias-Jordan
Supervisor, Central Customer Experience Day Center, Con EdisonTony Gardner
Vice President, Customer Experience, CenterPoint EnergyEd Anderson
Sr. Manager of Call Center Technology, TXUPhil Gray
EVP of Corporate Development, InteractionsMatthew Neagle
Chief Operating Officer, PorchShaun Jackson
SVP Marketing, KUBRAMitch Young
Executive Director of Identity Risk Solutions, NeustarDoris Yon
Manager, VOC Strategy and Solutions, Southern Company GasJohn Hoggard
Principal, Global Utilities, QuadientRob Taylor
Senior Advisor Billing, Payments and Communications , FiservLaurie Busacca
Section Manager, Con EdisonDylan Walko
Business Support Specialist, PSE&GKatherine Cheney
Senior Market Research Analyst, Duke EnergyTom Kirkpatrick
Senior Vice President and Chief Customer Officer, American Electric PowerMegan Scheller
Senior Director of Customer Experience and Brand Strategy, Xcel EnergyMelissa Cosby
Director, CE Strategy & Service Excellence, TECONicole Swan
Manager of Billing Operations, PSE&GNatalie Piontek
Manager of Inclusion and Employee Engagement, LG&E/KU EnergyJudy Farnam
Manager of Customer Service, Ameren MissouriJohn Bord
Manager of Customer Experience, Tucson Electric PowerTomaso Gianelli
Senior Manager, Business Customer Division, Southern California EdisonChris Jackson
Manager, Billing Support Services, JEAAlex Schott
Director of Customer Communications, ONE GasSean Vanslyke
CEO, SEMO ECVarun Nagaraj
COO, BidgelySusan Adam
Susan Adam, Manager of eCommerce, EntergyI.S. Dunklin
Director of Revenue, Chartwell, Inc.Cameron Cross
Senior Manger of Data & Engineering, West MonroeAmber Williams
Senior Marketing Specialist, BGEJamie Timm
Partner & VP of Program Management, WillowTreeEdward Stephens
Manager of Projects and Analytics, PECOAriella Cohen
Product Owner of Clean Transportation, National GridSuzanne Brienza
Director of Customer Experience & Utility Marketing, PSEGKevin Alexander
Market Research Analyst, Duke EnergyAaron Berndt
Head of Energy Industry Partnerships, GoogleRob Pinkasavage
Manager of VOC and Customer Engagement CenterPoint EnergyPeter Narog
Manager of Customer Insights Xcel EnergyStacy Kregg
Manager of Business Performance NJNGLaura Gillham
Vice President of Communications, Nova Scotia PowerTracie Boutte
Vice President of Customer Experience Entergy ServicesJohn Bord
Manager of Customer Experience, Tucson Electric PowerJennie King
Principal Consultant, Chartwell Inc.Kristy Lovett
Sr. Manager Customer Solutions & Strategy, Customer Experience Ameren MissouriTim Melton
Senior Consultant, ChartwellAmy Halferty
Director, Market Research & VOC Strategy Duke EnergyChartwell Membership
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
