CHARTWELL'S UTILITY ADVISORY BOARD

Great Minds Behind EMACS

The Advisory Council is comprised of utility leaders from the United States and Canada who guide the development of the annual EMACS conference as well as Chartwell’s overall research agenda.

Dwight Scruggs
Vice President, Business Development and Sales Leader, Cinch
Melissa Seixas
State President – Florida, Duke Energy
Erin Romo
Vice President, Utilities Vertical Lead, Doxim
Travis Murray
Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.
Sheila Pressley
Chief Customer Officer, JEA
Wes Ashton
Vice President of Customer Experience, Black Hills Energy
Angela Sanchez
Director of Billing Exceptions, Cash Processing, C&I Billing, Gas Transportation Programs, Printing & Inserting, and Energy Assistance, NiSource
Pete DiSalvo
Co-Founder & Co-CEO
Zac Canders
Co-Founder & Co-CEO
Chris Norris
Digital Customer Experience & Services Lead, Evergy
Agnes Y. Lugo-Ortiz
Customer Applications Specialist, Central Hudson Gas & Electric Corporation
Kristy Fleischmann Groncki
Manager of Strategic Programs, BGE
Stephanie Leach
Principal Business Analyst, BGE
Keith Pierce
Senior Industry Analyst, Chartwell, Inc.
John Zumbado
Senior Engineer, Georgia Power Company
Casey Hollins
Managing Director of Communications and Public Relations, Rappahannock Electric Cooperative
Matt Fiery
Product Owner, BGE
Gaby Turner
Senior Client Success Manager, KUBRA
Elisa Henry
Chief Operating Officer, Message Broadcast
Sandra Labib
Senior Consultant, Southern California Edison
Boyd Greene
Director, Oncor
Brad Umbrianna
Supervisor Customer Billing, M-Power Operations, Salt River Project
Luis Lara
Senior Business Analyst, Southern California Edison
Jay Malin
Ph.D., Managing Director, AGENT511
Brad Cone
Senior Product Owner, Duke Energy
Lindsay Washburn
Senior Digital Business Analyst, Evergy, Inc.
Donald Kagy
Sr. Project Manager, PGE
Shruthi Murthy
Grid Operations, IT manager, PGE
Caitlin Goold
Senior Customer Experience Specialist, PGE
Daniel Séguin
Director, Communications and Public Affairs, Hydro Ottawa
W. Wayne Boone
Principal, Alabama Power Company
Brandon Lundy
Manager of AMI Mgmt. Systems, Alabama Power Company
Steve Hughes
Senior Director, Utilities Practice, Interactions
Tim Hendren
Principal Customer Journey Consultant, Duke Energy
Jacqueline Robinson
Director of Digital Experience, DTE Energy
Laura Storey
Outage Product Owner, Consumers Energy
Chris Caldwell
Power Delivery Vice President, Georgia Power Company
Chandler Dunklin
Customer Success Manager, Chartwell, Inc.
Amy Lester
Manager, Customer Research, Strategy and Strategic Projects, TECO
Melissa Standing
Customer Outreach Specialist, PSE&G
Marnie Messeri
Manager of Marketing and Advertising, PSE&G
Andrea Stass
Manager of External Communications and Media Relations, Enbridge Gas Inc
Leanne McNaughton
Senior Communications and Media Relations Advisor, Enbridge Gas Inc.
Suzanne Haggerty
Director of Customer Engagement and Insights, Chartwell Inc.
Francis Sullivan
Campaign Manager, PGE&G
Pat Ricks
Senior Advisor, Chartwell Inc.
Laura Strode
Product Marketing Specialist, Omaha Public Power District
Sandra Webb
Customer Engagement Group Product Manager, SDG&E
Dan Linder
Cloud Office Strategy and Operations manager, SDG&E
Shiv Dayal
Principal Data Scientist, PG&E
Nash Zamzow
Principal Marketing Strategist, PG&E
Justin Starks
Manager of Residential Products, PG&E
Russ Henderson
Director of Research and Councils
Barbara Zickler
Regional Sales Director
Terri Forbes
Regional Sales Director
Eric Clausen
VP Business Development
Dwight Scruggs
VP, Business Development and Sales Leader
Steve Waters
Senior Research Manager, Chartwell, Inc.
Chris Hellmann
Research Manager, Chartwell, Inc.
Lisa Gearhart
Director, Customer Experience Strategy & Solutions, Arizona Public Service
Scott Johnson
Vice President, Chartwell, Inc.
Stacey Bailey
Vice President, Chartwell, Inc.
Seb Oran
Director, Customer Service, Hydro Ottawa
Jennifer Montague
Senior Vice President and Chief Customer Officer, NiSource
Tim Krall
Director, Customer Analytics, Exelon
Abhay Gupta
Co-Founder & CEO, Bidgely
Alissa Tambone
Manager of Customer Insights and Research
Sonia McCollum
Digital CX Manager, Southern Company
Rob Globocki
Director, Customer Care, Hydro One
Amanda Brittingham
Director, Customer Care, Ameren Missouri
Sid Arigapudi
Director of Digital Experience, DTE Energy
Alex Chiang
VP Customer Solutions & Experience, Manitoba Hydro
Richard Pickering
National Executive, KUBRA
Denise Richerson
Director of Customer Care and Customer Experience, Tucson Electric Power
Mahala Johnson
Head of Product Management, ACI Worldwide
Christian Griffin
Director of Marketing, NiSource
Hanna Balla
Director of Customer Experience, NiSource
James Perez
Product Owner, Digital Experience, Piedmont Natural Gas, Duke Energy
Bill Joiner
Chief Strategy Officer, Message Broadcast
Stephanie Crockett
President and Chief Operating Officer, Mower
Barbara Zickler
Regional Sales Director, Paymentus
Brian Lindamood
VP, Marketing and Content Strategy, Questline
Sheenam Arora
Director of Customer Technology, Salt River Project
Vince Faherty
Head of Energy Marketplace Partners, Industry Partnerships, Google
Jonathan Coons
Director of Marketing, EFI
Kristina McClenahan
Product Development Manager, Puget Sound Energy
Scott Draeger, M-EDP
VP Customer Transformation, Quadient
Karen Sparkman
Vice President, Customer Experience, Tampa Electric and Peoples Gas
Jim Pratt
Chief Customer Executive, Salt River Project
Monica Whiting
Vice President, Customer Experience, and Chief Customer Officer, Arizona Public Service
Gail Verderico
Marketing and Digital Communications Project Manager, Southern California Edison
Karl Popham
Manager, Electric Vehicles & Emerging Technologies, Austin Energy
Stefanie Pritchard
Strategy & Support Manager, Customer Operations, Consumers Energy
Mark Krieger
Director of Projects & Support, Customer Operations, Consumers Energy
Jon Clark
Director of Revenue Operations, Customer Operations, Consumers Energy
Brian Lewis
Executive Director of Customer Operations, Consumers Energy
Ryan Saiz-Buchanan
Technical Program Manager, Customer Interconnection Department, PNM
John Bord
Manager of Customer Experience, Tucson Electric Power
Susan Gray
President & CEO, UNS Energy and Tucson Electric Power
Jonathan Feld
Billing & Payments Project Manager, Con Edison
DeAnna Hardwick
Vice President Customer Success, CPS Energy
Raymond Joseph, MBA
Billing Delivery Operations Section Manager, Con Edison
Julie Pinkham 2
Marketing Manager, Chartwell, Inc.
Julie Pinkham
Marketing Manager, Chartwell, Inc.
Steve Hughes
Sr. Director - Utilities Practice
Phil Fougere
Utilities Marketing Manager
Jack Ukropina
VP of Marketing
Scott Benzie
Enterprise Solutions
Jim Peterson
Chief Technology Officer
David Trias-Jordan
Supervisor, Central Customer Experience Day Center, Con Edison
Tony Gardner
Vice President, Customer Experience, CenterPoint Energy
Ed Anderson
Sr. Manager of Call Center Technology, TXU
Phil Gray
EVP of Corporate Development, Interactions
Matthew Neagle
Chief Operating Officer, Porch
Shaun Jackson
SVP Marketing, KUBRA
Mitch Young
Executive Director of Identity Risk Solutions, Neustar
Doris Yon
Manager, VOC Strategy and Solutions, Southern Company Gas
John Hoggard
Principal, Global Utilities, Quadient
Rob Taylor
Senior Advisor Billing, Payments and Communications , Fiserv
Laurie Busacca
Section Manager, Con Edison
Dylan Walko
Business Support Specialist, PSE&G
Katherine Cheney
Senior Market Research Analyst, Duke Energy
Tom Kirkpatrick
Senior Vice President and Chief Customer Officer, American Electric Power
Megan Scheller
Senior Director of Customer Experience and Brand Strategy, Xcel Energy
Melissa Cosby
Director, CE Strategy & Service Excellence, TECO
Nicole Swan
Manager of Billing Operations, PSE&G
Natalie Piontek
Manager of Inclusion and Employee Engagement, LG&E/KU Energy
Judy Farnam
Manager of Customer Service, Ameren Missouri
John Bord
Manager of Customer Experience, Tucson Electric Power
Tomaso Gianelli
Senior Manager, Business Customer Division, Southern California Edison
Chris Jackson
Manager, Billing Support Services, JEA
Alex Schott
Director of Customer Communications, ONE Gas
Sean Vanslyke
CEO, SEMO EC
Varun Nagaraj
COO, Bidgely
Susan Adam
Susan Adam, Manager of eCommerce, Entergy
I.S. Dunklin
Director of Revenue, Chartwell, Inc.
Cameron Cross
Senior Manger of Data & Engineering, West Monroe
Amber Williams
Senior Marketing Specialist, BGE
Jamie Timm
Partner & VP of Program Management, WillowTree
Edward Stephens
Manager of Projects and Analytics, PECO
Ariella Cohen
Product Owner of Clean Transportation, National Grid
Suzanne Brienza
Director of Customer Experience & Utility Marketing, PSEG
Kevin Alexander
Market Research Analyst, Duke Energy
Aaron Berndt
Head of Energy Industry Partnerships, Google
Rob Pinkasavage
Manager of VOC and Customer Engagement CenterPoint Energy
Peter Narog
Manager of Customer Insights Xcel Energy
Stacy Kregg
Manager of Business Performance NJNG
Laura Gillham
Vice President of Communications, Nova Scotia Power
Tracie Boutte
Vice President of Customer Experience Entergy Services
John Bord
Manager of Customer Experience, Tucson Electric Power
Jennie King
Principal Consultant, Chartwell Inc.
Kristy Lovett
Sr. Manager Customer Solutions & Strategy, Customer Experience Ameren Missouri
Tim Melton
Senior Consultant, Chartwell
Amy Halferty
Director, Market Research & VOC Strategy  Duke Energy

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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