2019 Utility Best Practices Awards for Billing & Payment
The original awards of their kind, Chartwell’s Utility Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. Each year, Chartwell honors utilities for their initiatives aimed at improving the customer experience, communications and awareness.
In this report, we have compiled case studies on the 2019 Utility Best Practices winners and finalists in the Billing and Payment Programs category:
- Gold: Tucson Electric Power – Bill Redesign
- Silver: Hydro Ottawa – Paperless billing campaign
- Bronze: – NiSource – Online transactions overhaul
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