New Account Site Feedback
search

2021 Billing Benchmarks

View Resource

Utilities identified mobile apps, robotic process automation (RPA), and eBill enrollment as the biggest areas of growth in utility billing, according to Chartwell’s 2021 Billing Benchmark Industry Survey. This report outlines results from the survey to show the state of eBill adoption, billing programs, alerts and more.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
2021 benchmarks billing ebill mobile apps RPA

You may also like

Infographic
With Collections a Perennial Challenge, Utilities Work to Make Bill Payment Easier

This infographic shows insights from Chartwell’s 2024 Billing Industry Survey…
Report
Billing Success Requires Creativity in Balancing Customer and Business Needs

As utilities endeavor to provide the best possible customer experience,…
Benchmarks, Report, Toolbox
Chartwell 2024 Billing Industry Benchmarks

Chartwell’s 2024 Billing Survey includes 44 complete responses from utilities…
Benchmarks, Report, Toolbox
Chartwell 2024 Billing Options Benchmarks

Chartwell’s 2024 Billing Options audit shows that budget billing is…