Best Practices – Outage Communications – Hurricane Harvey Outage Communications – CenterPoint Energy – 2018

Facing extraordinary circumstances in the wake of Hurricane Harvey’s arrival in August 2017, CenterPoint Energy enacted a polished outage communications plan to keep customers informed before, during and after the storm’s impact. Through social media, Power Alert Service notifications, dedicated media outreach, employee ambassadors and the use of emerging technology, the utility effectively connected with customers regarding safety and restoration, ultimately garnering customer sentiment gains. CenterPoint Energy received Chartwell’s 2018 Gold Award in Outage Communications among large utilities for its efforts.