Engage Your Customers in the Planning Process to Strengthen Brand Loyalty

Date: Wednesday, January 20

Time: 2 – 3 PM ET


Colorado Springs Utilities approached its 2020 Electric Integrated Resource Plan faced with new state law and regulations. The challenge was to connect customers to the planning process. The utility’s solution brought the voice of the customer to the forefront and focused on transparency, leading to increased engagement and brand loyalty.

Attend this webinar to learn more about:

  • The energy planning process
  • VOC-first strategies
  • Driving customer engagement and creating brand loyalty
  • Creating engagement with business customers



  • Leslie McKiernan – Customer Experience Supervisor, Colorado Springs Utilities
  • Christian Nelson – Issues Management Lead, Colorado Springs Utilities


  • I.S. Dunklin – Director of Data Analytics and Research, Chartwell Inc.



*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

brand loyalty CSAT energy planning VOC