EMACS WEBINAR SERIES: How Conversational AI can Modernize Customer Care for Utilities

Date: Thursday, October 7

Time: 2 – 3 PM ET

**As part of our EMACS series, this webinar is complimentary.**

Contact centers are at the heart of a utility and the front line for customers in their moments of need. It’s a vital business requirement to support your customers effectively to ensure satisfaction while also reducing operating expenses. These two strategic imperatives are no longer mutually exclusive– utilities can improve the customer experience by automating transactions like payments and outage notifications through a digital customer journey, while also lowering expenses. All of this is possible through the power of Conversational AI.

Join Interactions and leading utility providers TXU/Vistra and Portland General Electric for an overview about how Intelligent Virtual Assistants (IVAs) can improve customer experience by enhancing self-service opportunities.


  • Scott Johnson – Vice President, Chartwell, Inc.


  • Steve Hughes – Sr. Director – Utilities, Interactions
  • Cody Fadness – Principal Product Owner, Portland General Electric
  • Ed Anderson – Sr. Manager CXT Technology, Vistra Energy
customer experience Intelligent Virtual Assistants Interactions IVAs