Hydro One Leads the Way with Award-Winning VR Training Plan

Date: Wednesday, March 13 Time: 2 – 3 PM ET **Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
Hydro One earned the Bronze Customer Service Award for the development of its virtual reality training plan, which uses VR headsets to provide an immersive, safe, interactive environment for learning and training. Join this webinar to learn how VR headsets are used to transport Contact Centre and Field Staff virtually to the work site, providing a fully immersive, safe, interactive environment for active learning and training. Trainees enter a 360°, active learning environment, experiencing the sights and sounds at the administration centers and at a customer’s property, dissolving the barrier between virtual and actual reality.
Best Practice Award Winner Chartwell's Best Practice Awards Customer Service Hydro One Virtual Reality VR VR Training

Moderator & Speaker

Steve Brophy
Senior Consultant, Chartwell, Inc.
Jonathan Buckley
Senior Manager, Business Process and Change, Hyrdo One