Improving Outage Communications to Exceed Expectations of Tomorrow’s Customers

Date: Wednesday, March 31

Time: 2 – 3 PM ET

The right outage communications keep customers informed. The best communications make a world of difference for customers– before, during and after an outage. Whether the outage is planned or unexpected, under a blue sky or widespread storm, customers want to know what’s happening. When will their power will be restored? Ameren continues to refine and expand it’s strategy to provide customers with relevant and timely information.

In this presentation, Ameren will share its forward-thinking outage communication efforts to impact customer satisfaction, reliability and safety. Attendees will hear how:

· Technology facilitates communicating status changes

· Two-way communications improve the customer experience


  • Jill Schonaerts – Product Owner, Outage Communications Hub, Ameren Missouri
  • Beth Miller – Change Management Specialist, Ameren Missouri


  • I.S. Dunklin – Director of Data Analytics and Research, Chartwell, Inc.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

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