Mastering Major Event Communications: Expert Insights and Tools from Across the Nation

Utilities need to be prepared for wildfires, winter weather, hurricanes, load shed events, and storms of all shapes and sizes. Not only that, they also must communicate effectively with their customers during these events - as quickly as possible and with as little error as possible. On a recent Chartwell webinar, representatives from Southern California Edison and Duke Energy explored best practices and cutting-edge solutions for responding to events of all kinds. The utilities also shared how to leverage and improve notification platforms for outage events as well as how to use those tools to reach the maximum number of customers through auto-enrollment. This case study serves as a brief recap of that webinar for any who want to learn from their insights.


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Duke Energy increased operational efficiency Outage Communication outage notifications outage operations SCE