Mobile Apps and Wallets Provide Opportunities for Utilities to Meet Customer Needs
One of the major emerging opportunities in utility billing and payment operations is mobile technology, specifically in the form of mobile apps and wallets. Chartwell research has revealed significant customer interest in using mobile and digital wallets to pay their utility bills, and these offerings have the potential for substantial growth in the industry, especially in tandem with continued mobile app improvements.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review
Please join us for Chartwell’s quarterly round-up of recent research…
Increasing Self Service Payment Adoption through Strategic Channel Offerings
Evergy has been accepting electronic payments since the launch of…
SDG&E Revitalizes Digital Experience with CIS Replacement
SDG&E’s successful CIS replacement project, launched in partnership with Smart…