OPPD Puts ‘Customers First’ with Pandemic-Focused Communications

Date: Wednesday, February 9th

Time: 2 – 3 PM ET

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As part of its commitment to serving as an energy partner for its customers, Omaha Public Power District launched the ‘Customers First’ campaign to create awareness of assistance options and resources to those struggling to pay their utility bills during the COVID-19 pandemic. As a result of the targeted and sustained effort, there was no increase in the percentage of customers who fell behind on their bill in 2020. OPPD received an Honorable Mention in the Billing and Payment category of Chartwell’s 2021 Best Practices Awards for the campaign.

Attend this webinar to learn more about OPPD’s ongoing efforts during the pandemic.


  • I.S. Dunklin, Director of Revenue, Chartwell, Inc.


  • Laura Strode, Product Marketing Specialist, Omaha Public Power District
award winner Billing and Payment billing assistance covid-19 customer awareness

Moderators & Speakers

I.S. Dunklin
Director of Revenue, Chartwell, Inc.
Laura Strode
Product Marketing Specialist, Omaha Public Power District