OPPD’s “Customer First Solutions” for the Pandemic
Date: Wednesday, February 17
Time: 2 - 3 PM ET
OPPD is committed to being an energy partner for our customers as they deal with the impact of COVID-19 on our economy and society. To accomplish this, OPPD formed a cross-functional team to pursue ‘Customer First Solutions’ to assist our customers during the trying times of the pandemic. A critical focus of this initiative was billing and payment issues.
Please join us to learn more about:
- Communicating with our customers during COVID-19
- OPPD’s approach to utility assistance programs
- Preparing our customers to transition back to disconnections
Moderator:
- IS Dunklin – Director of Research and Data Analytics, Chartwell, Inc.
Speakers:
- Britton Gabel - Senior Product Specialist, Omaha Public Power District
- Kyle Hoyle - Product Development Coordinator, Omaha Public Power District
- Nicole Luna – CX Designer, Omaha Public Power District