OPPD’s “Customer First Solutions” for the Pandemic

Date: Wednesday, February 17

Time: 2 – 3 PM ET

Register Now

OPPD is committed to being an energy partner for our customers as they deal with the impact of COVID-19 on our economy and society.  To accomplish this, OPPD formed a cross-functional team to pursue ‘Customer First Solutions’ to assist our customers during the trying times of the pandemic. A critical focus of this initiative was billing and payment issues.

Please join us to learn more about:

  • Communicating with our customers during COVID-19
  • OPPD’s approach to utility assistance programs
  • Preparing our customers to transition back to disconnections


  • IS Dunklin – Director of Research and Data Analytics, Chartwell, Inc.


  • Britton Gabel – Senior Product Specialist, Omaha Public Power District
  • Kyle Hoyle – Product Development Coordinator, Omaha Public Power District
  • Nicole Luna – CX Designer, Omaha Public Power District

billing covid-19 customer first payment