Robotic process automation sees growing adoption for use in billing among utilities

Robotic process automation, or RPA, has emerged as a new method for utilities to achieve cost savings and operational efficiencies by enabling the automation of repetitive tasks that would otherwise be performed by a human worker. RPA offers many benefits, including the avoidance of future hiring, more efficient and less error-prone execution of tasks, and freeing human workers to complete more complicated work. As more utilities implement or consider implementing this powerful tool, it becomes increasingly important to understand RPA, its benefits, considerations of its use and how to go about leveraging it to improve your organization.

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