Insight Center

Adapting to the Speed of Change and Innovation

Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell’s Insight Center can help you accomplish your goals.

Discover the latest industry trends, newest research, relevant case studies, up-to-date customer surveys, and frequent SME webinars. Access the robust benchmark data you need to complement business cases, build better internal presentations, and validate your decision making.

Connect to Chartwell analysts and ask questions related to published research through the Ask the Analyst feature. Get more information and analysts’ perspectives on utility industry trends, and contact Chartwell analysts to connect with various North American utility professionals.

Succeed through our ongoing exchange of information and real-life experience – making Chartwell a trusted utility information provider that partners and invests in the success of its utility members.

Benchmark Reports: Our reports contain the performance metrics you need to build business cases and learn how other utilities are performing in key focus areas. 

Case Studies: Best practice case studies are deep dives into innovative projects at utilities across the country that show demonstrated improvements in customer satisfaction or cost reductions. 

Webinars: Hear directly from your peers as they present their knowledge on a particular topic or project and answer questions.

Plus infographics, datasheets, and more!

Areas of Focus Include:
  • Customer Care
  • Customer Experience
  • Serving Vulnerable Customers
  • Communications
  • Outages
  • Marketing
  • Utility Programs and Services
  • Billing and Payment Options
  • Business Customers

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services