Customer Experience Leadership Council

Customer Perception is Reality

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.

A Customer Experience Council membership will help you lead your utility with valuable tools, including:

  • Member-Driven Research: Access exclusive research and analysis on issues identified by council group members.
  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend face-to-face events promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Network with a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Areas of Focus Include:
  • Metrics & Measurement
  • Customer Centricity
  • Digital Experience
  • Social Media
  • Emerging Technologies
  • Customer Engagement
  • First-Contact Resolution
  • Data Analytics
  • Voice of the Customer
Join the Customer Experience Leadership Council

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership